A college student reached out to me after reading SCAG, HQTA & RHNA: Acronyms you never heard of but should understand and I found the questions so intriguing, they deserved to be answered right here on the blog.
First off, I think it's important to state that I used the Torrance Transit 8 bus line as an example, but I do not want to pick on Torrance Transit in particular. The example is just indicative of transit declines and difficulties in our region overall.
-How have you seen the quality of Torrance buses declined in the last 5 years?
I wrote the post in 2022, when many people were working remotely from home. Those were the lowest years for transit service. In our area, transit service had declined for 15 years, and then fell off a cliff during Covid 2020. However, service is slowly being added back. We went from a high of 41 Torrance trips/weekday to 13-14, and we are back up to 24. I am cautiously optimistic that more service will be added as ridership returns and more bus drivers are hired.
-What areas have you noticed the most decline? (cleanliness, punctuality, bus frequency)
I notice the lack of bus frequency the most. Punctuality isn't a problem any more because the schedules are adjusted 2x/year for actual bus travel times. Buses report their real-time location and I can check how soon my bus is coming on my phone. Torrance Transit also provides a text number at each stop that sends a return text of when the next bus is arriving.
While knowing when the next bus is arriving is helpful, the bus is still stuck in traffic too much of the time. Dedicated bus lanes and bus signal priority would be most helpful. Bus stop consolidation (Torrance 8 and 13 stops can be as little as 700 feet apart), would also speed up buses.
-Can you share a time where you were heavily inconvenienced by an event you scheduled and your method of transportation was Torrance Transit (TT)?
I don't schedule my League of Women Voters of the Beach Cities meetings. But, the Torrance 13 schedule means I am either 20 minutes early or 10 minutes late for the 3pm meetings in Hermosa Beach. There are worse things in life than hanging out for 20 minutes with an ocean view. During the summer when it stays light later, I ride my eBike. Motorists hit so many cyclists at dusk and at night, I feel safer taking transit or driving in the winter.
My daughter chimed in that she was ghosted by 2 buses this month. She also got on the wrong bus one time and ended up at Torrance Transit Center instead. But those things can be fixed with a taxi or scab cab. She has the RideYellow (yellow cab coop) and Lyft apps on her phone and the charge goes to her parents' credit card. She uses it only in an emergency or when the bus goes awry.
Not every transit rider can afford a backup cab fare, and that is an issue that needs addressing. Metro sometimes reimburses riders for cab fare, but the amount doesn't cover the full cost of the cab fare.
-What do you believe TT could do to improve their public transportation throughout the city?
-Do you have any assumptions as to why TT has declined in quality over the years?
I have talked to TT staff and know why service has deteriorated. It's partly due to ridership declines and partly due to reduced schedules. Those are chicken and egg problems. In a poorer neighborhood, people would pay the time tax and keep riding transit. In a wealthier area, people respond by purchasing cars and driving instead of riding transit. This has also worsened competition for street parking. Torrance is unique in passing a law that bars the city for charging for parking on city land, including streets and all city-owned lots and garages.
DMV data shows that the South Bay has a decreasing number of residents with drivers licenses and an increasing number of registered cars. In fact, registered cars outnumber licensed drivers in the South Bay.
Everyone complaining about difficulty parking is right. But we are the problem and transit (and eBikes/bikes) are the solution.
Another big problem is elected leaders. Torrance city council and mayor make decisions about TT priorities, and they don't ride transit.
They purchased a fleet of diesel "trolley buses" that resemble old-style streetcars from a century ago, instead adding to their existing fleet of the normal CNG (compressed natural gas) buses they already have. Not only are diesel buses dirtier, but they also mean that the staff have to maintain 2 different fleets with spare parts for both.
Metro Los Angeles created a distribution network for CNG sourced from landfills, sewage treatment plants, but mostly dairy farms. Transit agencies throughout the region use Metro's refueling stations. Thus, the CNG buses throughout the region are 100% fossil fuel-free.
People who don't ride transit are also obsessed with door to door service. So Torrance is investing in "micro-transit", which is incredibly expensive. LA Metro's experience is that it costs about $1-8 to serve a bus rider (depending on how many passengers are on the bus), but it costs over $60 per micro-transit rider. It is incredibly wasteful and takes money and staff time away from fixed transit and para transit.
Torrance Transit employees know this, because it is their job to keep up with developments in transit. However, they have to follow the direction of elected leaders who don't know transit and won't believe staff.
-Do you think that if enough people rallied together about the inconsistencies of the transit system the company would work harder for a solution?
I don't think the staff is the problem. They cannot provide better fixed route bus service until we elect better leaders.
Staffing is another bottleneck. It's hard to recruit new bus drivers as older ones retire. For a new trainee class of 20, they are lucky to have 3 graduates who complete the training and sign on as bus drivers. Finding the 20 trainees is also difficult as many young people cannot pass the mandatory drug test.
